1.      These general sales conditions are applicable to all Pabi Group products.


Article 1 - Object

1. These general sales conditions have the purpose of making available and defining all the necessary information to the User regarding the modalities of order, sale, payment and service provision or delivery of purchases made on the website


2. These conditions regulate all the steps required to place an order and guarantee the follow-up of this order/service provision between the Contracting Parties.


Article 2 - Order

1. The User places his or her order by completing the purchasing process presented on the website, adding the product(s) or service(s) he or she wishes to order to the shopping cart.


2. To send your order the User must:


a. Register on the website, supplying the information requested therein.

b. Make the "login" (providing a combination of e-mail and password chosen by the User at the time of registration).

c. Complete the information and choose the options that are made available to you during the order completion process (delivery and billing address, shipping method, method of payment, as well as the TIN and name that, for tax purposes, you want to appear on the invoice).


3. The final confirmation of the order by the User is equivalent to full and complete acceptance of the prices and description of products/services available for sale as well as these General Terms of Sale which will be the only ones applicable to the contract thus concluded.


4. THE COMPANY will honor orders received online up to the limit of available stocks. In the lack of availability of the product/service Pabi Group commits itself to inform the User as soon as possible.


5. The data on the invoice is the sole responsibility of the user. Once issued, the invoice cannot be reissued with alterations.


6. Orders are valid for eight days, unless the order is registered under a promotional campaign that defines a different period, and it is not possible to guarantee service, prices, discounts, promotions and offers beyond this period. If payment is not received by our services within this period, the order cannot be validated. Any amount received after this date will be returned or used in a new order.



Article 3 - Payment

1. On the website, Pabi Group offers the User the following payment methods via Easypay - Payment Institution Ltd:

a. Credit card (Visa, Mastercard);

b. Transfer;


2. In the case of payment by credit card, the debit will be made to the User's card immediately after confirmation of shipment of goods. If any products ordered are out of stock, the value of the same will be credited to the User's card after the order is closed.


Article 4 - Delivery / Availability and Consumption

1. Orders will be delivered up to 3 working days after the order is placed, according to the standard and shipping zone. Delivery in Portugal and outside Portugal is carried out by the company Nacex.


2. Shipping costs will be added to the order.


3. The service will be available after confirmation of the payment made.



Article 5 - Price

1. Prices shall be understood in Euros, with taxes and duties included, taking into account the VAT in force on the date of payment of the order.


2. If there is an increase in the price of a product/service, the User will be informed immediately and may choose to receive his order (making the payment of the difference) or to proceed to its cancellation.


Article 6 - Cancellation and Return

1. The cancellation or return process is handled on a case-by-case basis by Pabi Group. The request should arrive in writing to the contact e-mail, up to 20 days after the order has been placed. The instructions for cancellation or return of the amount you paid and/or return of the goods, will be answered and defined by Pabi Group, by the same means of communication.


2. Whenever possible the return of goods should be done by the same method of payment, but if this is not possible, the user should present proof of payment and proof of ownership of account or card, so that the return can be made by Bank Transfer.


3. Please note that the costs associated with the return, including shipping costs, are the sole responsibility of the customer.


4. Pabi Group will reimburse you within a maximum of eight days.


5. The products that are returned must be in sale conditions, that is, in the same condition in which they arrived at the hands of the User, without any anomaly or damage.


Article 7 - Privacy Policy

1. The treatment of your data is done in compliance with the legislation on the protection of personal data. The same, subject to treatment and computer encryption, will appear in the database(s) of Pabi Group and are intended for registration and presentation of other products and services, as well as institutional information, to be made available by them.


2. The provision of data is optional and is guaranteed under the law, the right of access, rectification and cancellation of any data that directly concerns you, personally or in writing, directly to the address on the home page of this website.